vSente is a marketing consultancy. We help challenger enterprises wage and win battles for market shares.
Disciplines - Advertising | Marketing | Sales
Competency - Challenge | Defend
Deliverable - Profitable Market Share
Audience - CEO's | Marketing | Sales
Scale - Small | Medium-sized Enterprise
Services - Campaigns | Workshops
Location - San Francisco | London
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If you're responsible for sales or marketing in a small or medium-sized enterprise, then I'd like to invite you to join vSente's Campaigner list. This list is composed of marketers interested in learning more about accountable and effective marketing campaigning techniques.
Weekly we send via plain text email a short description of a competitive marketing tool or technique along with a link to a resource you can download and use. These resources come from vSente's Armory and consist of wizards, manuals, white papers, planners all focused on helping marketing managers battle larger competitors.
The content and resources are free to members of the campaigner list. But should you find yourself engaged in a tough battle for market share against a larger competitor then you will likely gain value from paying for a monthly subscription to vSente's Armory, booking our two-day workshop or engaging us to help with your campaign.
This community is not for all marketers. If you're looking for basic marketing techniques, like trade show tips, writing press releases, designing a flyer, optimizing landing pages, etc. this is not the list for you. On the other hand if you're interested in exploring the underlying dynamics of competitive advantage, then the topics discussed on this list will be of help.
Submit your name and email address above and the link for the planner will be sent immediately to the email address you used to sign up. Then look for a plain text email from vSente weekly.
Dr. Joe Strange, Center of Gravity and Marketing Campaigning
Mounting a skilled attack requires the ability to analyze and synthesize marketplace intelligence. The ability to convert marketplace intelligence into actionable strategy and tactics is both science and art. The meaning of intelligence is open to different interpretations and quite often results in fuzzy, ambiguous conclusions. Effective strategists have the ability to wade through this fog of war and generate the navigational beacons necessary to guide a campaign.
There are many techniques for analyzing intelligence. Many consulting boutiques have developed sophisticated processes and technologies for competitive analysis. While many are quite excellent, their cost and the resources required to utilize the processes are prohibitive for all but the largest enterprises. Michael Porter, in Competitive Analysis (Chapter 3 - A Framework For Competitor Analysis) lays out a fundamental process for competitive analysis.
A technique for competitive analysis that we have adopted at vSente is based upon the military concept of center of gravity. Center of gravity analysis establishes the relative strengths and vulnerabilities of two or more adversaries as they compete for a mutually desired objective. In war this objective is typically terrain. In business the battle is for customers.
Proper CG analysis will tell you what to attack and what NOT to attack. Applying CG analysis to business is a process of understanding and exploiting the relationships between two or more adversaries competing for market share. The intent of CG analysis is to uncover exploitable vulnerabilities within your adversary. If you're simply projecting your strength against your competitor's strength then you have a war of attrition on your hands. Some marketers follow a single-dimensional approach to competitor analysis by focusing on only their strength... and then promoting this strength... oblivious to how this measures up to competitor strengths and/or customer needs. The concept of center of gravity has received much attention by the military as the basis for formulating battle strategy.
Carl von Clausewitz the nineteenth century Prussian soldier and writer was the first to apply the term center of gravity to warfare. He described a center of gravity as,
Clausewitz clarifies this description by stating that:
Other writers have used terms such as vital centers, key nodes, decisive points, or critical vulnerabilities to approach the same concept. The hub of power and movement itself is the center of gravity.
Take the hub away and the enemy system ceases to function or the enemy ceases to act against you. That hub has certain characteristics, among them critical vulnerabilities. These vulnerabilities will naturally flow into target sets. From these target sets, individual targets can be identified and attacked as required to support the campaign's objectives. Given proper analysis, successfully attacking those targets will decisively affect the center of gravity.
Center of gravity represents strength. Your strength. The strength of your adversary(s). All relative to the needs of the customer.
CG - Center of Gravity
Dr. Strange describes15 how each one of these links can be manipulated in order to neutralize competing centers of gravity. He defines a center of gravity (CG) as
In business, specific examples of a center of gravity include; offering, infrastructure, relationships and execution. A CG is essential to the conduct of the enterprise, represents a dominant characteristic, is a necessary system from which power and movement is derived, represents a target that an adversary might strike, can offer it's own resistance and can strike it's own blows.
The ability of a CG to perform certain functions at the strategic, operational or tactical level is what makes it a center of gravity.
Strange labels these functions critical capabilities CC. He defines them as:
Examples of critical capabilities in business include the ability to; finance operations, produce consistent products, achieve desired quality, develop sustainable customer relationships, provide appropriate levels of service and support, project the desired brand or reputation, and, command and control employees, vendors and partners.
Disabling a Critical Capability will alter the nature of the COG in such a powerful manner that the COG is crippled and ceases to be a primary source of strength.
Critical Requirements CR are:
Examples of critical requirements needed to support critical capabilities include; a sustainable need for the product or service, a loyal customer community, a good industry reputation, decisive leaders, access to skilled labor, a motivated work force, the ability to price above cost, good labor relations, and a positive press image.
A thorough systems analysis of each of a COG's Critical Capabilities will reveal many requirements that the CC needs in order to function. These requirements must be evaluated to determine if they are critical to the CC. Only those requirements that, if removed, result in disabling the CC can be labeled as Critical Requirements.
Dissecting these Critical Requirements will reveal some CRs or elements of them that are Critical Vulnerabilities CV - deficient or vulnerable to neutralization, interdiction or attack.
Examples of critical vulnerabilities open to attack include; a poor quality reputation, high labor costs resulting in uncompetitive price, bloated management making slow decisions, bad service disenfranchising loyal customers, arrogant relationships with vendors and suppliers, and a cash flow crisis.
Because these vulnerabilities are critical, successful prosecution of one of them will cause a chain reaction back up through the CR-CC-CG chain that results in the neutering of the CG. Thus, CVs indicate the types of target sets that should be pursued in order to affect an enemy center of gravity.Download vSente's Free Campaign Planner to learn more about how we help marketing managers battle larger competitors.